Field Service Engineer

Job ID: FSE050521


Hamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer based out of Boston, MA. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:

  • On-site service including repairs, maintenance, upgrades and installations
  • Training customers on operation of products and answering questions on product use
  • Troubleshooting support for customers via remote software (i.e. WebEx,TeamViewer or customer provided software), phone, email and/or on-site visit support to help identify problems and determine the best course of action; document customer interactions in CRM for tracking and coordination purposes
  • Installation and removal of demo/loaner equipment at customer site
  • Maintain a parts inventory to be able to perform on-site service; communicate with the factory to identify critical parts
  • Represent Hamamatsu at tradeshows and explain our products and how they are used in the industry
  • Track all activities in the Service Management system and generate service reports for customers
  • Prepare quotations for service to be performed and for service contracts
  • Special projects as requested

Required qualifications:

  • Associates in Applied Science in Electronics or equivalent technical school
  • 3 years’ experience in servicing scientific/technical equipment, operation of digital volt meters and oscilloscopes
  • Spreadsheet and word processing software proficiency
  • Strong mechanical ability and troubleshooting skills
  • Ability to travel on short notice
  • Ability to travel 50% of the time (sometimes on short notice) with occasional higher spikes, as well as occasional travel outside of the US
  • Computer hardware experience, installing hardware, software, drivers and operating systems
  • Self-managed, taking ownership of customer satisfaction
  • Strong attention to detail and follow-through
  • Strong verbal and written communication skills
  • The ability to transport yourself to and from appointments

Preferred qualifications:

  • Past integration experience and/or experience using, servicing, installing imaging or scanning equipment/components or similar industry
  • Experience with mechanical systems, robotics or sample handling
  • Supervisory or lead experience

    This position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations and the Commerce Departments CCL.


Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans. 

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Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.


It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.