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INGENIEUR(E) SUPPORT TECHNIQUEInstrumentation Scientifique Optique/Photonique
Lieu de travail : Massy (91300) + déplacements fréquents
Type de contrat : CDI statut cadre
Disponibilité : Immédiate
Rémunération : Motivante + véhicule de fonction
À PROPOS DE NOUS
Leader mondial dans le domaine de l'optoélectronique, Hamamatsu Photonics K.K. (HPK) se distingue en tant que l'un des principaux fabricants mondiaux de composants, modules et systèmes optoélectroniques. Forte de ses 5000 employés à travers le monde, la société réalise un chiffre d'affaires dépassant le milliard de dollars et est reconnue pour son engagement envers l'innovation et la qualité.
RESPONSABILITES CLES
Dans le cadre de notre expansion significative dans le secteur de la pathologie numérique, Hamamatsu Photonics France recherche un Ingénieur Support Technique dédié à nos scanners de lames NanoZoomer, ainsi qu'aux solutions logicielles associées.
En tant que membre de l'équipe Service et Support, vos missions comprendront:
- Missions Avant-Vente: Collaborer avec nos équipes commerciales pour présenter, démontrer et assurer le succès de nos produits.
- Installation et Maintenance: Déployer et entretenir les équipements chez nos partenaires en collaboration avec nos équipes techniques basées au Japon.
- Support Client et Assistance Technique: Fournir une assistance après-vente complète, former les utilisateurs, répondre à leurs demandes, et assurer leur satisfaction. Diagnostiquer et résoudre efficacement les problèmes techniques.
- Documentation Technique : Préparer la documentation technique, y compris les rapports de service, les guides d'installation et les procédures de dépannage.
- Communication et Amélioration Continue : Effectuer un reporting régulier, partager activement des informations cruciales avec les ingénieurs commerciaux, et participer à l'amélioration continue de nos produits.
- Conformité Médicale et Sécurité : Appliquer une connaissance approfondie des protocoles de sécurité, des réglementations et des certifications propres aux dispositifs médicaux.
- Réactivité et Service : Garantir des temps de réponse rapides pour répondre efficacement aux demandes des clients, assurant une assistance réactive et efficiente.
PROFIL SOUHAITE
- Expertise Technique : Formation supérieure Bac +3/+5 en optique, optoélectronique, mesures physiques/instrumentation ou électronique ou biomédical.
- Langues et Communication : Maîtrise de l'anglais courant et technique, avec d'excellentes compétences en communication.
- Savoir-faire Technique : Connaissances approfondies en photonique, idéalement dans le contexte des sciences du vivant (sondes fluorescentes, microscopie).
- Qualités Personnelles : Organisé, méthodique, rigoureux, avec une excellente présentation et un bon relationnel.
- Esprit d'Initiative : Compétences avérées en résolution de problèmes, dépannage et capacité à travailler de manière autonome.
- Dynamisme et Engagement : Sens du travail en équipe, dynamisme, forte motivation et investissement total.
- Orientation Client : Votre passion pour offrir une expérience exceptionnelle à nos clients est votre moteur quotidien.
CONDITIONS AVANTAGEUSES
- Mobilité Internationale : Déplacements fréquents en France, Belgique, Suisse, Espagne, Portugal et occasionnellement dans le reste de l'Europe (environ 50% du temps).
- Opportunité Immédiate : Poste à pourvoir immédiatement en CDI à Massy (91).
- Évolution Continue : Travailler dans un environnement de travail international sur des produits high-tech de haute qualité au sein d’une entreprise de renom.
POUR POSTULER
Envoyez votre CV et lettre de motivation à recrutement_sav@hamamatsu.fr et soyez prêt à faire partie d'une aventure passionnante au sein d'une équipe jeune et dynamique!
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