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Quality
(The following statement is intended for Electron Tube Division, Solid State Division, System Division and Laser Division.)
Hamamatsu Photonics Group Quality Policy
The Hamamatsu Photonics Group pursues customer satisfaction, and the realization of the development of science and technology to contribute to a better society and a healthier planet through our Quality Policy.
- Compliance with laws and regulations relevant to quality
We will abide by all relevant product laws and regulations, individual contracts and voluntary requirements.
- Continuos improvement of quality management systems
We will continuously improve our quality management systems, and provide customers with high-quality, safe products, and levels of service that meet their expectations.
Established: November 1, 2013
Revised: April 1, 2024
Promotion structure
The Quality Headquarters Council, a cross-sectional body within the company, has been established to share information on quality, standardize quality-related documents, and provide education to suppliers (supply chain). The committee also supports the quality management of our manufacturing subsidiaries, and strives to maintain and improve the quality of the Hamamatsu Group.
Quality management system
![[Figure 1] Quality assurance system chart [67 KB/PDF］](/jp/en/our-company/sustainability/quality-control/_jcr_content/root/container/container_1095723108/container/container_copy/image_445506718.coreimg.png/1780017940724/fig01.png)
Each division has established and operates its own Quality Management System in compliance with the ISO 9001. In this system, items that are basic requirements are formalized in a “Quality Manual” and rules for design, development, purchasing, manufacture, inspection, shipping, and after-sales service are placed in document form to create a consistent quality assurance system.
Status of Quality Management System Certification
| Certificated unit | Site | Certificated in |
|---|---|---|
| Electron Tube Div. | Toyooka Factory Tenno Glass Works |
Feb-97 |
| Solid State Div. | Main Factory Mitsue Factory Shingai Factory |
Jan-98 |
| System Div. | Joko Factory | Jun-98 |
| Laser Div. | Miyakoda Factory | Mar-16 |
Management of chemical substances in products
Environmental regulations, such as EU RoHS, REACH and China RoHS, have become stricter than ever in worldwide, thereby requiring companies to properly manage the chemicals contained in their products throughout their supply chains.
We have organized a system inside the company in compliance with "Guidelines for the management of chemical substances in products" by JAMP/JGPSSI. We make sure to register and use materials complying with the guidelines by implementing green procurement and its survey to our suppliers based on our "Supply chain Code of Conduct" and "Green Procurement Management Standard for Chemical Substances". The survey results are stored in centralized information system for chemical substances in products, and used for actions to environmental regulations.
Product Security
In recent years, with the global increase in cyberattacks, manufacturers are required to ensure product security throughout the entire product lifecycle.
We have established a “Product Security Policy” and a “Vulnerability Disclosure Policy,” and are developing a framework in accordance with international standards and guidelines. We have built processes to ensure security quality across all stages, from product planning, design, and manufacturing to post-shipment support, and are promoting initiatives such as vulnerability management and information sharing.
Through these activities, we strive to reduce cybersecurity risks and provide products that customers can use with confidence.
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