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New ERP and CRM system being implemented to support business growth

2021/09/17

In our bid to continually improve our support for our valued customers, Hamamatsu will be moving our ERP and CRM systems to Microsoft Dynamics D365. Moving to the cloud-based system ensures that Hamamatsu can rapidly support our customer’s growth, adapt to the changing needs of business, as well as keeping our data safe and secure in the future.

Hamamatsu’s go-live date for D365 implementation is scheduled to be Nov. 10th, 2021. As part of our data migration plan, we intend to move all existing orders over to the new system. Therefore, Hamamatsu will not be processing new orders, order changes, or issuing RMAs between Nov. 1st and Nov. 9th. We will begin processing again on our anticipated go-live date of Nov. 10th. We ask for your patience as order acknowledgements and delivery confirmation dates may be delayed during this transition time. If you have any questions about this transition, please reach out to your contact at Hamamatsu.

Hamamatsu would like to thank you for your continued support during this unprecedented year, as we continue to pursue the ideal of being the best photonics company in the world. We look forward to serving you better in the years to come.

Contact us for more information.