Our Apology for Website Inquiry Issues and a Request for Your Assistance

2024/11/14
  • Hamamatsu Photonics K.K.

Dear Customers,

Thank you for using our website.

 

We regret to inform you that an issue occurred with our website’s inquiry system, which may have caused inconvenience to our customers. We deeply apologize for this.

 

This issue involved a number of requests submitted through our website's inquiry form, resulting in a number of inquiries and consultation content not reaching us during the period specified below. The problem has now been resolved, and the system is functioning normally.

 

Additionally, we kindly ask customers who contacted us during the affected period, (from September 28 to October 30, 2024), and have not received a response from us to please contact us again.

 

We sincerely apologize for the inconvenience caused by this issue. We will strive to monitor and improve our system to prevent such incidents from recurring.

 

If you have any questions or concerns, please feel free to contact us.

We appreciate your understanding and cooperation.

Issue Behavior

  • Some inquiries submitted through the inquiry form did not trigger the expected confirmation email to customers.
  • Some inquiries submitted through the inquiry form did not integrate correctly into our internal system.

Issue Period

From September 28 to October 30, 2024

Affected Pages

Inquiry forms displayed by clicking the red inquiry button on pages across our website, including product information and company information.