Hamamatsu announces Hikari: AI driven support for photonics product selection

2026/09/23

Hamamatsu Photonics Europe

New assistant delivers instant, expert level guidance across Hamamatsu’s full product portfolio.

Hamamatsu Photonics has launched Hikari, an AI‑powered assistant that provides immediate, expert‑level guidance to researchers and engineers selecting photonics components. Hikari translates user requirements into relevant product recommendations, specification insights, calculations, and compatibility checks, while also offering alternative options and multilingual support. Developed in collaboration with MEETOPTICS, the tool extends Hamamatsu’s technical expertise by making accurate product information easier to access and enabling faster, more confident decision‑making across scientific and industrial applications.

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What Hikari enables for customers

Hikari is designed to help users describe their application or technical challenge in natural language and receive intelligent, scientifically grounded guidance. The assistant can:

Identify suitable products based on application requirements
Suggest specification ranges and relevant parameters
Perform calculations and simulations to match product needs
Detect incompatibilities in customer inputs
Recommend alternatives and enable product comparisons
Support multilingual conversations for global accessibility

A partnership that enhances customer support

Hikari is powered by MEETOPTICS’ scientific AI technology, integrated directly into Hamamatsu’s website to make the company’s technical expertise more accessible. This collaboration allows Hamamatsu to offer customers a new level of guidance — combining decades of photonics know‑how with advanced AI capabilities that interpret specifications, understand application needs, and streamline the product‑selection process. The partnership reinforces Hamamatsu’s commitment to delivering reliable, expert‑level support at every stage of a customer’s project.

Extending Hamamatsu’s technical expertise

Hamamatsu’s product range spans more than 2,500 photonics components, including:

Photomultiplier tubes (PMTs), photodiodes, avalanche photodiodes (APDs), cameras, image sensors, mini‑spectrometers, LEDs, infrared detectors and many more components, modules and systems. Selecting the right component often depends on parameters such as wavelength range, speed, sensitivity, noise performance, and environmental conditions. Hikari helps users interpret these requirements and match them to the most suitable products.

“For more than 70 years, our value has been built on deep technical expertise and pioneering photonics technologies. Hikari extends that expertise to every user, making it easier to navigate our portfolio and identify the best solution for each customer’s specific needs,” said Marco Mayer, Strategic Business Development Manager at Hamamatsu Photonics. “This allows our internal teams to dedicate more time to understanding customer challenges, supporting complex projects, developing new technologies, and advancing R&D.”

Strengthening customer support and decision making

By providing instant, application‑based guidance, Hikari reinforces Hamamatsu’s commitment to:

Accessible technical expertise
Reliable product information
Data-driven decision‑making
Support for complex scientific and industrial applications

Hikari helps customers move from initial concept to component selection more quickly, supporting both early‑stage exploration and advanced system design.

Try Hikari on our website and reach out to our team for tailored guidance on your project.

How to use Hikari

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1. Ask a question

Describe your application, challenge or technical requirements.

2. Get intelligent answer

Hikari analyses Hamamatsu documentation and calculates the right specifications.

3. Explore solutions

Review recommended products, alternatives and compatible accessories.

4. Take the next step

Contact your local sales office or submit an inquiry for further support.

FAQs

What is Hikari?

Hikari is Hamamatsu's AI-powered assistant designed to help you find information about products, applications, specifications, and compatible accessories more quickly.

What can I ask Hikari?

You can ask questions about:

Product recommendations
Technical specifications
Application requirements
Compatible accessories
Product comparisons
General information about Hamamatsu technologies

How does Hikari generate answers?

Hikari analyzes your question and searches approved Hamamatsu documentation to provide relevant recommendations and information.

Is Hikari always correct?

Hikari is designed to provide accurate and helpful answers, but responses should be reviewed before making final purchasing or engineering decisions. For critical applications, please consult Hamamatsu experts directly.

Can Hikari recommend products?

Yes. Based on your requirements, Hikari can suggest suitable products and highlight key specifications that may meet your application needs.

Can Hikari provide pricing information?

No. Pricing and quotations are provided by your local Hamamatsu sales team. Hikari can help identify suitable products before you contact us.

Can Hikari design my complete system?

No. Hikari can provide guidance and recommendations, but complete system design and application optimization should be discussed with Hamamatsu specialists.

Does Hikari collect personal data?

Questions submitted to Hikari may be processed to improve the service. Please avoid including confidential, proprietary, or sensitive personal information in your requests.

How can I contact Hamamatsu for further support?

If you need expert assistance, Hikari can direct you to the appropriate Hamamatsu sales or technical support team through the contact form or inquiry process.

Can Hikari answer questions unrelated to Hamamatsu products?

Hikari is optimized for Hamamatsu products, technologies, and applications. Questions outside this scope may not produce relevant answers.