Hamamatsu Service & Support

Service, Support & Customization

About us

Hamamatsu’s European Service and Support team provides reliable and expert assistance throughout the entire lifecycle of Hamamatsu systems. As part of a global photonics leader, we recognize the importance of system performance, stability, and uptime for a wide range of applications.

Across Europe, our engineers and application specialists deliver comprehensive service and support, including technical troubleshooting, professional repair services, application support, and user training. Through our technical expertise and customer-focused approach, we help ensure reliable system operation, optimized performance, and efficient workflows.

 

Customer Proximity

Over 30 European Service & Sales locations keep us close to you

Customer Satisfaction

Fast responses, clear communication, and tailored solutions

Excellence & Expertise

Deep technical and scientific know-how

Knowledge Sharing

Standardized training and a robust knowledge base ensure consistent quality.

Responsive Padding

Maintenance services for peak performance

Ensure your product continues to deliver the precision and reliability you rely on. Select from the list below for more information on maintenance, demos, training, and available support.

Failure Analysis Systems Maintanance & Training

Failure Analysis Systems

Maximize your Failure Analysis Systems' potential with tailored support and insightful demos. Transform challenges into solutions.

NanoZoomer Maintanance & Training

Nanozoomer® Slide Scanners

Unlock precision with Nanozoomer® Slide Scanners: Expert support, training & demos to enhance your lab's efficiency.

Streak Camera Service & Support

Streak Cameras

Experience precision and speed with our streak cameras for ultra-fast light detection. Need a system setup or urgent support?

Photometry system

Quantaurus

Quantaurus-QY is your compact solution for measuring absolute photoluminescence quantum yields, excitation wavelength dependence, and more—quickly and accurately. Need training or technical support?

SPOLD

We provide expert support and practical training to help you maximize the performance of your laser light sources.

Cameras

Cameras

Our cameras are engineered to deliver stunning, quantitatively reliable images — even in the most demanding applications. Need support or training? We’re here to help

Customization and prototyping services

Custom solutions are one of our greatest strengths. With deep photonics expertise and flexible support options, we help you move from concept to realization, whether you're developing a single component or a complete system.

 

Choose from our range of customization and development services:

 

Service support from concept to mass production of photonics device

Design support and rapid prototype development of modules

Explore in-depth information and resources for three of our software applications: TOKUSPEC, TOKUPIC and TOKUSTREAK.

Software development services

Software development services

Development software support for Hamamatsu products

Customization services

Customization services

From components to modules, contact us for your customization needs.

Submit a Service Request

Contact us