Failure Analysis Service & Support Failure Analysis Service & Support

Failure Analysis (FA) Systems support, training, demos and more

These imaging systems, namely the iPHEMOS™-MPX and PHEMOS® are designed to support semiconductor manufacturing by providing precise and efficient analysis of defects and failures in semiconductor devices. Whether you're looking for training, technical assistance, or a hands-on demo, we’re here to help.

Maintenance & technical support


We offer professional on-site and remote support to ensure your systems run smoothly and efficiently. Whether you need assistance in person or prefer a quick remote session, our expert team is ready to help you every step of the way.

Responsive Padding
Support Boxes
On-Site Support
On-Site Support
Direct hands-on support for complex hardware issues.
Remote Support
Remote Support
Fast and cost-effective troubleshooting without travel delays.

Do you require support?

Specialized training programs

We provide comprehensive training resources for all experience levels, covering topics such as System Overview, Operation Techniques, Data Acquisition, Data Interpretation, and Alignments.

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Training Options
Learning Management System
Learning Management System
Access our LMS with a catalog of self-paced online training materials.
Remote Training
Remote Training
Live online sessions with our experts – flexible and unlimited participation.
On-site Training
On-site Training
On-site training at your facility, optionally combined with maintenance services.

Do you require training?

Demonstrations

See our FA systems in action.

We offer tailored demo sessions to help you evaluate system performance, features, and fit for your analysis requirements:

  • At our facilities: Get hands-on experience with our advanced failure analysis systems. Explore imaging capabilities, software features, and system operation with guidance from our technical team.

Want to book a demo session?

Service contracts

Our service plans are built to ensure long-term system performance and peace of mind. Get in touch with us to discuss your optional plan features or reaction support options for more urgent matters.

Available service plan features

  • Spare parts
  • Software upgrades
  • On-site Maintenance
  • Repair on-site

Need Fast Assistance?

Our reaction support options are designed for urgent issues and include:

  • Hotline accessibility
  •  Service on-site or remotely
  • Training & application support


Do you need support or training?

Contact us