NanoZoomer Maintanance & Training NanoZoomer Maintanance & Training

NanoZoomer® Slide Scanners support, training, demos and more

The NanoZoomer Slide Scanner series is a family of whole slide scanners that convert glass slides into high-resolution digital data by high-speed scanning. Whether you're looking for training, software, technical assistance, or a hands-on demo, we’re here to help.

Maintenance & technical support

We offer professional on-site and remote support to ensure your systems run smoothly and efficiently. Whether you need assistance in person or prefer a quick remote session, our expert team is ready to help you every step of the way.


On-site Support

Direct hands-on support for complex hardware issues.

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Remote Support

Fast and cost-effective troubleshooting without travel delays.

Specialized training programs

We provide comprehensive training resources for all experience levels, covering topics such as software usage, workflow optimization, Scan software mastery, and data structuring.


Learning Management System

Access our LMS with a catalog of self-paced online training materials.

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Remote Training

Live online sessions with our experts – flexible and unlimited participation.

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On-site Training

On-site training at your facility, optionally combined with maintenance services.

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Demonstrations

Experience the NanoZoomer in action.

We offer demo sessions designed to show how our scanners perform in real-world environments:

  • At our facilities: Experience hands-on experience of these advanced whole slide imaging systems in action.
  • At your site: See the system perform in your own environment, tailored to your specific research needs.
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Software

Scan, View, Serve and Connect.


The NanoZoomer software is designed to enhance the digital pathology workflow.

  • Scan: NanoZoomer image acquisition software, NZAcquire and NDP.scan, easily converts glass slides into digital ones, with three scan modes available. 
  • View: Our NDP.view2 viewing software offers intuitive operation, annotation capabilities, multiview functions, and optional features like NDP.view2 Plus for efficient and versatile digital slide observation.
  • Serve: NZConnectMD Serve provides network distribution of whole slide images (WSI) scanned by all NanoZoomer MD series scanners. It facilitates web-based sharing and integration with third-party systems. 
  • Connect: Allows NanoZoomer image files to be shared and viewed within hospital information systems by linking then with laboratory information systems. Using the slide distribution and management software (NDP.serve3).

 

For more information

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Service contracts

Contract Tiers at a Glance

This table summarizes the key features and included service levels for each contract tier: Bronze, Silver, and Gold.

Bronze
Hotline Response Time 8h
On-site Response Time 5 days
Remote Service Access 12h/year
Maintenance Visits 1×/year
Repair Coverage
Software Upgrades ➔ bookable
User Training ➔ bookable

Silver
Hotline Response Time 4h
On-site Response Time 72h
Remote Service Access 24h/year
Maintenance Visits 1×/year
Repair Coverage 1×/year
Software Upgrades included
User Training ½ day

Gold
Hotline Response Time 4h
On-site Response Time 48h
Remote Service Access included
Maintenance Visits 2×/year
Repair Coverage 1×/year
Software Upgrades included
User Training ½ day

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Optional Bookable Overview

Overview of optional services and whether they are available to book under each contract type.

Bronze
Spare Parts ➔ bookable
Software Upgrade ➔ bookable
On-site Maintenance ➔ bookable
Repair On-site ➔ bookable
Hotline 24/7 ➔ bookable
User Training ➔ bookable
Application Support ➔ bookable
Fluo Unit ➔ bookable

Silver
Spare Parts ➔ bookable
Software Upgrade included
On-site Maintenance ➔ bookable
Repair On-site ➔ bookable
Hotline 24/7 ➔ bookable
User Training included
Application Support ➔ bookable
Fluo Unit ➔ bookable

Gold
Spare Parts included
Software Upgrade included
On-site Maintenance ➔ bookable
Repair On-site ➔ bookable
Hotline 24/7 ➔ bookable
User Training included
Application Support ➔ bookable
Fluo Unit ➔ bookable

For more information on our wide range of NanoZoomer products, please click here

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