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NanoZoomer® Slide Scanners support, training, demos and more
The NanoZoomer Slide Scanner series is a family of whole slide scanners that convert glass slides into high-resolution digital data by high-speed scanning. Whether you're looking for training, software, technical assistance, or a hands-on demo, we’re here to help.
Maintenance & technical support
We offer professional on-site and remote support to ensure your systems run smoothly and efficiently. Whether you need assistance in person or prefer a quick remote session, our expert team is ready to help you every step of the way.
On-site Support
Direct hands-on support for complex hardware issues.
Remote Support
Fast and cost-effective troubleshooting without travel delays.
Specialized training programs
We provide comprehensive training resources for all experience levels, covering topics such as software usage, workflow optimization, Scan software mastery, and data structuring.
Learning Management System
Access our LMS with a catalog of self-paced online training materials.
Remote Training
Live online sessions with our experts – flexible and unlimited participation.
On-site Training
On-site training at your facility, optionally combined with maintenance services.
Demonstrations
Experience the NanoZoomer in action.
We offer demo sessions designed to show how our scanners perform in real-world environments:
- At our facilities: Experience hands-on experience of these advanced whole slide imaging systems in action.
- At your site: See the system perform in your own environment, tailored to your specific research needs.
Software
Scan, View, Serve and Connect.
The NanoZoomer software is designed to enhance the digital pathology workflow.
- Scan: NanoZoomer image acquisition software, NZAcquire and NDP.scan, easily converts glass slides into digital ones, with three scan modes available.
- View: Our NDP.view2 viewing software offers intuitive operation, annotation capabilities, multiview functions, and optional features like NDP.view2 Plus for efficient and versatile digital slide observation.
- Serve: NZConnectMD Serve provides network distribution of whole slide images (WSI) scanned by all NanoZoomer MD series scanners. It facilitates web-based sharing and integration with third-party systems.
- Connect: Allows NanoZoomer image files to be shared and viewed within hospital information systems by linking then with laboratory information systems. Using the slide distribution and management software (NDP®<(sup>.serve3).
Service contracts
Contract Tiers at a Glance
This table summarizes the key features and included service levels for each contract tier: Bronze, Silver, and Gold.
| Bronze | |
|---|---|
| Hotline Response Time | 8h |
| On-site Response Time | 5 days |
| Remote Service Access | 12h/year |
| Maintenance Visits | 1×/year |
| Repair Coverage | – |
| Software Upgrades | ➔ bookable |
| User Training | ➔ bookable |
| Silver | |
|---|---|
| Hotline Response Time | 4h |
| On-site Response Time | 72h |
| Remote Service Access | 24h/year |
| Maintenance Visits | 1×/year |
| Repair Coverage | 1×/year |
| Software Upgrades | ✓ included |
| User Training | ½ day |
| Gold | |
|---|---|
| Hotline Response Time | 4h |
| On-site Response Time | 48h |
| Remote Service Access | ✓ included |
| Maintenance Visits | 2×/year |
| Repair Coverage | 1×/year |
| Software Upgrades | ✓ included |
| User Training | ½ day |
Optional Bookable Overview
Overview of optional services and whether they are available to book under each contract type.
| Bronze | |
|---|---|
| Spare Parts | ➔ bookable |
| Software Upgrade | ➔ bookable |
| On-site Maintenance | ➔ bookable |
| Repair On-site | ➔ bookable |
| Hotline 24/7 | ➔ bookable |
| User Training | ➔ bookable |
| Application Support | ➔ bookable |
| Fluo Unit | ➔ bookable |
| Silver | |
|---|---|
| Spare Parts | ➔ bookable |
| Software Upgrade | ✓ included |
| On-site Maintenance | ➔ bookable |
| Repair On-site | ➔ bookable |
| Hotline 24/7 | ➔ bookable |
| User Training | ✓ included |
| Application Support | ➔ bookable |
| Fluo Unit | ➔ bookable |
| Gold | |
|---|---|
| Spare Parts | ✓ included |
| Software Upgrade | ✓ included |
| On-site Maintenance | ➔ bookable |
| Repair On-site | ➔ bookable |
| Hotline 24/7 | ➔ bookable |
| User Training | ✓ included |
| Application Support | ➔ bookable |
| Fluo Unit | ➔ bookable |
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