NanoZoomer® Slide Scanners  Service & Support NanoZoomer® Slide Scanners  Service & Support

NanoZoomer® Slide Scanners support, training, demos and more

The NanoZoomer Slide Scanner series is a family of whole slide scanners that convert glass slides into high-resolution digital data by high-speed scanning. Whether you're looking for training, software, technical assistance, or a hands-on demo, we’re here to help.

Maintenance & technical support

We offer professional on-site and remote support to ensure your systems run smoothly and efficiently. Whether you need assistance in person or prefer a quick remote session, our expert team is ready to help you every step of the way.


Support Boxes
On-Site Support
On-Site Support
Direct hands-on support for complex hardware issues.
Remote Support
Remote Support
Fast and cost-effective troubleshooting without travel delays.
Mobile Padding
Mobile Padding

Do you require support?

Specialized training programs

We provide comprehensive training resources for all experience levels, covering topics such as software usage, workflow optimization, Scan software mastery, and data structuring.


Training Options
Learning Management System
Learning Management System
Access our LMS with a catalog of self-paced online training materials.
Remote Training
Remote Training
Live online sessions with our experts – flexible and unlimited participation.
On-site Training
On-site Training
On-site training at your facility, optionally combined with maintenance services.

Do you require training?

Demonstrations

Experience the NanoZoomer in action.

We offer demo sessions designed to show how our scanners perform in real-world environments:

  • At our facilities: Experience hands-on experience of these advanced whole slide imaging systems in action.
  • At your site: See the system perform in your own environment, tailored to your specific research needs.

Want to book a demo session?

Software

Scan, View, Serve and Connect.


The NanoZoomer software is designed to enhance the digital pathology workflow.

  • Scan: NanoZoomer image acquisition software, NZAcquire and NDP.scan, easily converts glass slides into digital ones, with three scan modes available. 
  • View: Our NDP.view2 viewing software offers intuitive operation, annotation capabilities, multiview functions, and optional features like NDP.view2 Plus for efficient and versatile digital slide observation.
  • Serve: NZConnectMD Serve provides network distribution of whole slide images (WSI) scanned by all NanoZoomer MD series scanners. It facilitates web-based sharing and integration with third-party systems. 
  • Connect: Allows NanoZoomer image files to be shared and viewed within hospital information systems by linking then with laboratory information systems. Using the slide distribution and management software (NDP®<(sup>.serve3).

 

For more information

Service contracts

Contract Tiers at a Glance

This table summarizes the key features and included service levels for each contract tier: Bronze, Silver, and Gold.

Mobile Padding
Responsive Padding
Contract Types - Card Layout

Bronze

Hotline Response Time
8h
On-site Response Time
5 days
Remote Service Access
12h/year
Maintenance Visits
1×/year
Repair Coverage
Software Upgrades
bookable
User Training
bookable

Silver

Hotline Response Time
4h
On-site Response Time
72h
Remote Service Access
24h/year
Maintenance Visits
1×/year
Repair Coverage
1×/year
Software Upgrades
included
User Training
½ day

Gold

Hotline Response Time
4h
On-site Response Time
48h
Remote Service Access
included
Maintenance Visits
2×/year
Repair Coverage
1×/year
Software Upgrades
included
User Training
½ day

Optional Bookable Overview

Overview of optional services and whether they are available to book under each contract type.

Mobile Padding
Responsive Padding
Service Contract Cards

Bronze

Spare Parts
bookable
Software Upgrade
bookable
On-site Maintenance
bookable
Repair On-site
bookable
Hotline 24/7
bookable
User Training
bookable
Application Support
bookable
Fluo Unit
bookable

Silver

Spare Parts
bookable
Software Upgrade
included
On-site Maintenance
bookable
Repair On-site
bookable
Hotline 24/7
bookable
User Training
included
Application Support
bookable
Fluo Unit
bookable

Gold

Spare Parts
included
Software Upgrade
included
On-site Maintenance
bookable
Repair On-site
bookable
Hotline 24/7
bookable
User Training
included
Application Support
bookable
Fluo Unit
bookable
For more information on our wide range of NanoZoomer products, please click here

Do you need support or training?

Contact us