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Active Silicon interface
Connectivity
Camera is not detected by application
Is the camera visible in the Device Manager?
(Windows 10) Right-click on Start (or Windows key) and select Device Manager in the menu. Or right-click on This PC, click Manage and then select Device Manager.
(Windows 8.1) Press the Windows key + X and select Device Manager.
(Windows 7) Right-click on My Computer, click Manage and then select Device Manager.
What am I looking for in the Device Manager?
(Camera Link) The board is listed under Active Silicon Frame Grabbers as the FireBird Baseboard and under Ports (COM & LPT) as FireBird Serial Port (COM#). The camera make and model numbers are not displayed.
Interface board is not recognized in the Device Manager
Is DCAM-API installed?
The current version of DCAM-API is available for download at http://dcam-api.com/. Prior to downloading DCAM-API, please consult the Compatibility Note to make sure that the camera, Active Silicon board and OS are supported in the current release. If they are not, go to the DCAM-API Archive to see which version of DCAM-API to download.
Note: Before installing the Active Silicon driver, make sure that the camera is turned off.
Is the camera detected by the DCAM-API Configurator?
1. Launch DCAM-API, click Tools and select DCAM Configurator.
2. (Options) The interface should be listed and Enable displayed to the right. To change the status, click the right side of the column to display the drop-down list and select Enable or Disable.
3. (Hardware) When the camera is detected, it will be displayed under the interface.
Is the camera detected by ExCap4?
1. Launch DCAM-API, click Tools and select ExCap4.
2. If the camera is detected, ExCap4 will open with the camera model displayed in the top left corner of the application window.
3. Click the Cont. icon to run the camera, click the FPS Rate icon to display the frame rate and the Prop icon to change the exposure time and other properties.
4. Click Abort to stop.
If the camera is not detected by DCAM-API, please check the following:
1. Make sure that the camera is powered on and properly connected, i.e., the cables are securely connected to the proper ports labeled on the back of the camera and interface board.
a. Power off the camera before connecting, disconnecting or adjusting the cables.
2. Go to the Control Panel, select Programs and Features (or Add or Remove Programs) and verify if there are multiple versions of DCAM-API installed.
a. If so, power off the camera and remove all of the version of DCAM installed on the system including the version that was just installed. Do not use the Control Panel to uninstall; rather use the uninstall.exe found in the appropriate interface driver folder in the DCAM files.
b. Once all of the DCAM-API drivers have been uninstalled, reboot the system and then reinstall the appropriate driver.
3. Make sure that the system is current with the latest Windows Updates.
a. Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
Camera is detected by the application but unable to acquire images
Make sure that the cables are properly connected, i.e., the cables are securely connected to the proper ports labeled on the back of the camera and interface board.
Power off the camera before connecting, disconnecting or adjusting the cables.
Check the Firmware version of the Active Silicon board.
1. Launch DCAM-API, click Others and select ASLVER.
2. The ASLVER dialog displays information about the frame grabber and the camera if one is connected.
3. If there is a firmware update available, the Update button will be visible; otherwise it is grayed out.
4. Before updating the frame grabber firmware, click the ellipsis icon to the right of the ASLVER button and select the ASLVER Manual.
5. Follow the instruction in the manual to update the firmware, and make sure that the pin is in the proper position for the board (there are pictures) before starting.
Verify the camera is in the desired capture mode.
• The capture mode is determined by the application running the camera.
• (ExCap4) Launch ExCap4, click the Prop icon and navigate to Trigger Source. Select the appropriate mode if not selected and try to acquire images.
• (HCImage Live) Launch HCImage Live, expand Trigger Modes, Speed and Registration and verify the Capture Mode.
Installed the latest updates for Windows?
Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the located in the lower left corner below See Also.
Speed
Unable to achieve spec frame rate
Verify that the camera is set to the fastest speed (highest number)
• The speed is determined by the application running the camera.
• (ExCap4) Launch ExCap4, click the Prop icon and navigate to Readout Speed. Select the appropriate speed if not selected and try to acquire images.
• (HCImage Live) Launch HCImage Live, expand Trigger Modes, Speed and Registration and verify the Speed.
Make sure that the system is current with the latest Windows Updates.
Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the located in the lower left corner below See Also.
Have the BIOS settings been updated?
1. Disable Processor C-statecontrol to force C0 state for all processors.
2. Enable Intel Turbo Boost.
3. Disable Intel SpeedStep if allowed with Turbo Boost Enabled. Enable Turbo Boost may mutually exclude disabling SpeedStep.
4. Enable Intel Hyper-Threading.
Verify PC Recommendations and PCIe slot configurations.
- Confirmation
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