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USB 3.0 interface
Connectivity
Camera is not detected by application
Is the camera visible in the Device Manager?
(Windows 10) Right-click on Start (or Windows key) and select Device Manager in the menu. Or right-click on This PC, click Manage and then select Device Manager.
(Windows 8.1) Press the Windows key + X and select Device Manager.
(Windows 7) Right-click on My Computer, click Manage and then select Device Manager.
What am I looking for in the Device Manager?
(USB) The camera is listed under Universal Serial Bus Controllers.
Interface board is not recognized in the Device Manager
Is DCAM-API installed?
The current version of DCAM-API is available for download at http://dcam-api.com/. Prior to downloading DCAM-API, please consult the Compatibility Note to make sure that the camera and OS are supported in the current release. If they are not, go to the DCAM-API Archive to see which version of DCAM-API to download.
Note: Before installing the USB Camera driver, make sure that the camera is turned off.
Is the camera detected by the DCAM-API Configurator?
1. Launch DCAM-API, click Tools and select DCAM Configurator.
2. (Options) The interface should be listed and Enable displayed to the right. To change the status, click the right side of the column to display the drop-down list and select Enable or Disable.
3. (Hardware) When the camera is detected, it will be displayed under the interface.
Is the camera detected by ExCap4?
1. Launch DCAM-API, click Tools and select ExCap4.
2. If the camera is detected, ExCap4 will open with the camera model displayed in the top left corner of the application window.
3. Click the Cont. icon to run the camera, click the FPS Rate icon to display the frame rate and the Prop icon to change the exposure time and other properties.
4. Click Abort to stop.
If the camera is not detected by DCAM-API, please check the following:
1. Make sure that the camera is powered on and properly connected. If the USB cable was connected after the camera was already powered on, the camera will not be detected. The camera is plug-in-play enabled; connect the USB cable before powering on the camera.
a. Power off the camera before connecting, disconnecting or adjusting the cables.
2. If so, power off the camera and remove all of the version of DCAM installed on the system including the version that was just installed. Do not use the Control Panel to uninstall; rather use the uninstall.exe found in the appropriate interface driver folder in the DCAM files.
a. Once all of the DCAM-API drivers have been uninstalled, reboot the system and then reinstall the appropriate driver.
b. Go to the Control Panel, select Programs and Features (or Add or Remove Programs) and verify if there are multiple versions of DCAM-API installed.
3. Make sure that the system is current with the latest Windows Updates.
a. Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
Is the Renesas USB 3.0 driver installed?
• The current version of the Renesas USB 3.0 Driver is available for download at http://www.ioi.com.tw/downloads/cat_106/30230_dr.zip.
From the DCAM-API Compatibility Note
This hardware must be connected to a USB 3.0 compliant bus. Windows 8.1 and higher ship with in-box USB xHCI compliant drivers from Microsoft that can work with any known USB3 chipset controller, and the USB 3.0 chipset controller must be installed/operating on a PCI Express / ExpressCard Gen2(5GT/s) capable slot / bus. Renesas μPD720202 is the most compatible USB host controller chipset with this hardware. When using the Renesas μPD720202 controller and these hardware, download this Renesas driver, even if you are using Windows 8 or higher – the Microsoft in-box drivers do not work as well as the Renesas drivers when coupled with these hardware:
http://www.ioi.com.tw/downloads/cat_106/30230_dr.zip
(a) After you download this driver set, extract the contents to a folder on your PC.
(b) Go to Add or remove programs, scroll down and look for this entry, and if you see it, click Uninstall:
(c) Install this driver set with this exact command line (including switches) from within the folder you extracted the driver set:
RENESAS-30230-setup.exe /s /v"NO_MONITOR=1 NO_UTILITY=1 SET_SELSUS_MODE1=1 U1U2_DISABLE=1 U1U2_UTL_DISABLE=1 U1U2_PROPERTY_DISABLE=1"
This exact command line can be downloaded from this link:
https://ftp.hostedftp.com/%7Ehamamatsu/DCAM-API/Renesas/RENESAS-30230-setup.cmd
If you download this .CMD file to the same folder as RENESAS-30230-setup.exe from step (a), you should be able to execute it AsAdmin to run with the exact noted command line with switches to install the driver properly.
If you install the Renesas driver to Windows 8 or higher, it will change the driver for every Renesas μPD720201/2 controller present in your system during the time of installation. If you have multiple USB 3.0 devices (ex. an ORCA-Flash4.0 V3 C13440-20CU) in the same system connected to independent Renesas μPD720202 controllers than the hardware mentioned above, that hardware may work with better performance if the Microsoft in-box drivers are used. For those other USB 3.0 devices, you can use Device Manager with View devices by connection, then Update Driver to the Renesas controller connected to the other devices manually to switch those controllers back to the Microsoft in-box driver. Device Manager could then look like this example with the Renesas driver for one controller, and the Microsoft in-box driver for the other:
Camera is detected by the application but unable to acquire images
Make sure that the cables are properly connected, i.e., the cables are securely connected to the proper ports labeled on the back of the camera and interface board.
Power off the camera before connecting, disconnecting or adjusting the cables.
Verify the camera is in the desired capture mode.
• The capture mode is determined by the application running the camera.
• (ExCap4) Launch ExCap4, click the Prop icon and navigate to Trigger Source. Select the appropriate mode if not selected and try to acquire images.
• (HCImage Live) Launch HCImage Live, expand Trigger Modes, Speed and Registration and verify the Capture Mode.
Speed
Unable to achieve spec frame rate
Connected to USB 3.0 or higher port?
Please check manufacturer documentation for the location of USB 3.0 ports.
Dell - https://www.dell.com/support/home/en-us?app=drivers
HP - https://support.hp.com/us-en/drivers
Lenovo - https://pcsupport.lenovo.com/us/en
Connected to the USB 3.0 board supplied with the camera?
• Is the Renesas driver installed? If not, see above.
• The USB 3.0 board should be installed in a PCIe2 or PCIe3 slot.
Make sure that the system is current with the latest Windows Updates.
Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
Have the BIOS settings been updated?
PCIe slot performance sometimes is improved in the latest BIOS. We highly recommend to adjust the following BIOS settings:
1. Disable Processor C-state control to force C0 state for all processors.
2. Enable Intel Turbo Boost.
3. Disable Intel SpeedStep if allowed with Turbo Boost Enabled. Enable Turbo Boost may mutually exclude disabling SpeedStep.
4. Enable Intel Hyper-Threading.
Verify PC Recommendations and PCIe slot configurations.
- Confirmation
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