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IEEE-1394 interface
Connectivity
Camera is not detected by application
Is the camera visible in the Device Manager?
(Windows 10) Right-click on Start (or Windows key) and select Device Manager in the menu. Or right-click on This PC, click Manage and then select Device Manager.
(Windows 8.1) Press the Windows key + X and select Device Manager.
(Windows 7) Right-click on My Computer, click Manage and then select Device Manager.
What am I looking for in the Device Manager?
(IEEE-1394) The camera will show up under Imaging Devices with the Hamamatsu model number and the card under IEEE 1394 Bus Host Controller.
Note: For the ORCA-R2 (C10600-10B) and ImagEM X2 (9100-23B & 24B) two devices will be listed as shown above.
Do you see "No License" displayed next to the camera in the Device Manager?
(No License) The IEEE-1394 card is being recognized by a non-Microsoft driver.
To resolve the issue:
1. Go to the Device Manager.
2. Expand IEEE-1394 host controllers.
3. Right-click on the card and select Update Driver.
4. In the Driver Update dialog, select Browse my computer for driver software.
5. Select Let me pick from a list of device drivers on my computer.
6. Select LSI 1394 OHCI Compliant Host Controller and click Next.
7. Follow the instructions to update the driver, reboot and install DCAM.
Interface board not recognized in the Device Manager
Is DCAM-API installed?
The current version of DCAM-API is available for download at http://dcam-api.com/. Prior to downloading DCAM-API, please consult the Compatibility Note to make sure that the camera and OS are supported in the current release. If they are not, go to the DCAM-API Archive to see which version of DCAM-API to download.
Note: Before installing the IEEE-1394 driver, make sure that the camera is turned off.
Is the camera detected by the DCAM-API Configurator?
1. Launch DCAM-API, click Tools and select DCAM Configurator.
2. (Options) The interface should be listed and Enable displayed to the right. To change the status, click the right side of the column to display the drop-down list and select Enable or Disable.
3. (Hardware) When the camera is detected, it will be displayed under the interface.
Is the camera detected by ExCap4?
1. Launch DCAM-API, click Tools and select ExCap4.
2. If the camera is detected, ExCap4 will open with the camera model displayed in the top left corner of the application window.
3. Click the Cont. icon to run the camera, click the FPS Rate icon to display the frame rate and the Prop icon to change the exposure time and other properties.
4. Click Abort to stop.
If the camera is not detected by DCAM-API, please check the following:
1. Make sure that the camera is powered on and properly connected, i.e., the cables are securely connected to the proper ports labeled on the back of the camera and interface board.
a. Power off the camera before connecting, disconnecting or adjusting the cables.
2. Go to the Control Panel, select Programs and Features (or Add or Remove Programs) and verify if there are multiple versions of DCAM-API installed.
a. If so, power off the camera and remove all versions of DCAM installed on the system including the version that was just installed. Do not use the Control Panel to uninstall; rather use the uninstall.exe found in the appropriate interface driver folder in the DCAM files.
b. Once all of the DCAM-API drivers have been uninstalled, reboot the system and then reinstall the appropriate driver.
3. Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
a. Make sure that the system is current with the latest Windows Updates.
Speed
Unable to achieve spec frame rate
Is the camera connected to appropriate IEEE-1394 port?
IEEE-1394
Camera |
Name |
400 Mbps |
800 Mbps |
C9100-24B |
ImagEM X2 1K |
X |
Best |
C11090-22B |
ORCA-II |
X |
Best |
C9100-23B |
ImagEM X2 |
X |
Best |
C11254-10B |
ORCA-D2 |
X | Best |
C10600-10B |
ORCA-R2 |
Poor |
Best |
C8484-xxG02 |
ORCA-xxG |
Good |
Best |
C9664-01G02 |
|
Good |
Best |
Make sure that the system is current with the latest Windows Updates.
Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
Have the BIOS settings been updated?
PCIe slot performance sometimes is improved in the latest BIOS. We highly recommend to adjust the following BIOS settings:
1. Disable Processor C-state control to force C0 state for all processors.
2. Enable Intel Turbo Boost.
3. Disable Intel SpeedStep if allowed with Turbo Boost Enabled. Enable Turbo Boost may mutually exclude disabling SpeedStep.
4. Enable Intel Hyper-Threading.
- Confirmation
-
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