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GigE interface
Connectivity
Camera is not detected by application
Is the camera visible in the Device Manager?
(Windows 10) Right-click on Start (or Windows key) and select Device Manager in the menu. Or right-click on This PC, click Manage and then select Device Manager.
(Windows 8.1) Press the Windows key + X and select Device Manager.
(Windows 7) Right-click on My Computer, click Manage and then select Device Manager.
What am I looking for in the Device Manager?
(GigE) The camera is not listed as a device (i.e., Imaging device) in the Device Manager. To see if the camera is recognized by Windows, launch the DCAM-API Configurator (see below) or your imaging application.
Interface board is not recognized in the Device Manager
Is DCAM-API installed?
The current version of DCAM-API is available for download at http://dcam-api.com/. Prior to downloading DCAM-API, please consult the Compatibility Note to make sure that the camera and OS are supported in the current release. If they are not, go to the DCAM-API Archive to see which version of DCAM-API to download.
Note: Before installing the GigE Camera driver, make sure that the camera is turned off.
Recommended settings
It is highly recommended to tweak these settings for the Gigabit Network Adapter for which the GigE device is connected, provided they are available for adjustment in the Device Manager \ Properties for the adapter driver:
Is the camera detected by the DCAM-API Configurator?
1. Launch DCAM-API, click Tools and select DCAM Configurator.
2. (Options) The interface should be listed and Enable displayed to the right. To change the status, click the right side of the column to display the drop-down list and select Enable or Disable.
3. (Hardware) When the camera is detected, it will be displayed under the interface.
Is the camera detected by ExCap4?
1. Launch DCAM-API, click Tools and select ExCap4.
2. If the camera is detected, ExCap4 will open with the camera model displayed in the top left corner of the application window.
3. Click the Cont. icon to run the camera, click the FPS Rate icon to display the frame rate and the Prop icon to change the exposure time and other properties.
4. Click Abort to stop.
If the camera is not detected by DCAM-API, please check the following:
1. Make sure that the camera is powered on and properly connected. If the GigE cable was connected after the camera was already powered on, the camera will not be detected. The camera is plug-in-play enabled; connect the GigE cable before powering on the camera.
a. Power off the camera before connecting, disconnecting or adjusting the cables.
2. Go to the Control Panel, select Programs and Features (or Add or Remove Programs) and verify if there are multiple versions of DCAM-API installed.
a. If so, power off the camera and remove all of the versions of DCAM installed on the system including the version that was just installed. Do not use the Control Panel to uninstall; rather use the uninstall.exe found in the appropriate interface driver folder in the DCAM files.
b. Once all of the DCAM-API drivers have been uninstalled, reboot the system and then reinstall the appropriate driver.
3. Make sure that the system is current with the latest Windows Updates.
a. Check for Windows Updates, press the Windows logo key + Pause to display the System Properties dialog and select Windows Update located in the lower left corner below See Also.
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