平素より弊社ウェブサイトをご利用いただき、誠にありがとうございます。
この度、弊社ウェブサイトにおいてお問い合わせ受付に関する障害が発生し、お客様にご不便とご迷惑をおかけしましたことをお知らせするとともに深くお詫び申し上げます。
障害の内容は、下記の期間中に弊社ウェブサイトのお問い合わせフォームにより送信されたリクエストの一部が正常に処理されず、お客様からのお問い合わせ・ご相談内容の一部が弊社内に届かないというものでした。現在は問題を解消し、正常に稼働しております。
また、障害のあった期間中にお問い合わせいただいたお客様で、弊社からの連絡がないお客様には、大変お手数をおかけいたしますが、再度お問い合わせいただきますようお願い申し上げます。
この度の不具合により、お客様に多大なるご迷惑をおかけしましたことを重ねてお詫び申し上げます。今後このような事態が再発しないよう、システムの監視と改善に努めてまいります。
ご不明点やご質問がございましたら、どうぞお気軽にお問い合わせください。
何とぞ、ご理解とご協力を賜りますようお願い申し上げます。
記
障害挙動
お客様によるお問い合わせフォームの提出時に、一部のお問い合わせについて、本来行われるべき、お客様への受付完了メールが送信されない
お客様によるお問い合わせフォームの提出時に、一部のお問い合わせについて、本来行われるべき、お問い合わせ内容の弊社内システム連携が行われない
障害発生期間
2024年9月28日(土)〜2024年10月30日(水)
障害発生ページ
製品情報や、会社情報など弊社ウェブサイト全体の、赤いお問い合わせボタンをクリックすると表示されるお問い合わせフォーム
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